When viewing an item on the product detail page, you may add an item to your Cart by simply selecting the colour, your size and specifying quantity needed. Then, to add the item to your Cart, you will simply click the "Add To Cart" button or “Buy Now” button, to be directed straight to the cart to ‘Checkout”.

After you have added an item to your Cart, you can View your Cart. Here, you may review all items in your Cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your Cart, you may either continue shopping or proceed to check out and place your order.

Checking Out

• STEP 1

  By clicking the "Checkout" button in your Shopping Cart, you will be asked to either login to your account, continue as a guest or register if you do not already have an account.

• STEP 2

  Choose which shipping method you would like to use to receive your order; Delivery or Collection.

  You can select to Collect from our store; if selected, we will contact you when ready for collection, please provide a correct contact number.

  For Delivery, once the delivery address is entered, the shipping price will show.

  Press ‘Next Step’ Button.

• STEP 3

  If your billing address is the same as your ship to address, you may proceed to the next step. Or you may edit your shipping address to a different address by un-ticking the "My Billing address is the same as my Delivery address" box.

  If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file.

  There is an option to add a password here if you would like to create an account.

  Press ‘Next Step’ Button.

• STEP 4

  To complete your order, simply confirm by reviewing the order totals and entering in your payment information. We accept Visa and MasterCard credit card payments and PayPal payments.

  Then click the "Next Step" button.

  If you have any additional notes for your order, there is a box to enter notes or delivery instructions.

  Then Press ‘Commence Payment’.

  Upon completion, you will be given an order number and you will receive an email confirmation of your order details.

You’ll find the Tracking Number in the “Order Dispatch Notification” email, sent to you once your package has been dispatched. You may also contact our customer service team, who will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready.

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly; once our warehouse has processed your order we are unable to make any changes.

Please email our customer service department at: orders@orangeclothing.com.au

Unfortunately, we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order.

We accept payment via VISA, MasterCard and PayPal.

We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.

Yes - all prices are displayed in Australian Dollars, including GST.

All prices are shown in Australian Dollars, including GST. All prices displayed on the website are current at the time of display. These prices are subject to variation or amendment.

Due to the extensive range we offer, we do not carry stock of all of our products available to purchase. A BACKORDER is when you place the order through us, though we are still to place the order with the supplier to come into us prior to being sent to you.

This depends on the Supplier and availability. Typically, it can take from 7-14 Business days for us to receive and dispatch a back order. However, there are a few suppliers that may take longer. We will advise you of any delays that we are made aware of.

We will notify you as soon as we are made aware that the stock is not available. We will provide alternative options and will cancel and refund your order in full if these are not satisfactory.

We deliver to all States within Australia.

We offer $10.00 standard shipping across Australia and FREE shipping for all orders over $300.

As soon as your order has left our warehouse, we'll send you a ‘Order Dispatch Notification’ email to keep you in the loop. The email will contain your tracking information as well as a link to our tracking portal through our freight management partner.

We use several providers: Australia Post, Star Track, and others at our discretion. Your shipping partner is selected based on the most appropriate method based on your location and shipping method selected, allowing us to fulfil your order as soon as possible.

Please allow 1-4 business days for goods to be despatched from our website.

Standard Shipping is Estimated to Take 4-10 Business Days depending on your location.

*For all In-stock Orders

We pride ourselves on our service which is why during busy periods we work closely with our shipping and delivery partners to ensure we keep to these expectations. In busy periods, such as the Christmas Holiday season, there is an increased volume through our distribution centres and through shipping carriers. While we do our best to ensure you are not affected, sometimes there are circumstances beyond our control. During these periods we advise leaving extra breathing room on your orders to make it in time, to minimise the risk of any disappointment.

If you do experience delays, we are here to help, please get in contact with our customer service team so they may coordinate with each of our shipping partners to do our best to rectify the situation.

Yes, we will accept online purchases to be returned instore, following below processes.

Orange Clothing Company takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products, we would like to help you resolve the problem.

Please contact our team via orders@orangeclothing.com.au or visit instore.

Orange Clothing Company will gladly accept returns for all faulty items. We will accept all change of mind items purchased online within 30 days of purchase provided those items are accompanied with proof of purchase (which may include the invoice, credit card or other payment statement), unworn and in original packaging.

Please note: We do not accept returns on discounted or sale styles.

Whether your item was faulty, or you've just changed your mind, Orange Clothing Company provides three returns options:

• For exchanges of size or colour - we will offer you a refund or we can provide an exchange.
• For returns due to a complete change of mind within 30 days - we will offer you a refund.
• If your product is received faulty - The goods will be assessed by the Customer Service team and if deemed faulty we will offer you a refund of the purchase price, a store credit or replacement if the product is still available.

Once your goods have been received by Orange Clothing Company, please allow up to 10 working days for your refund to be processed back to your account.

Orange Clothing Company has a range of options for branding garments and products for your needs. Though these cannot currently be arranged online, we have provided further information on each of these methods.

Contact us to discuss this further.

Please contact us to discuss placing an order for garment decoration. It is best not to place an order online and request it to be decorated, so that we can ensure that the product is right for what you are after.

We require set up fees for all our decoration services, this is due to the time and materials it takes to arrange appropriate digital work. This also includes testing and sampling to ensure that you are happy with the final product.

Set Up Fee for Embroidery from $66.00 Including GST

Set Up Fee for Screen Printing $66.00 per colour Including GST

Set Up Fee for Digital Printing $45.00 Including GST

Not all logos will work well for embroidery, some logos that were designed for a print media such as business cards, signs and letterheads may need to be simplified. Elements such as fine outlines and small text and gradients may need to be enlarged or eliminated. Contact us to discuss if your logo will work for embroidery, and how we can set it up for you.

Digitizing is the process of converting artwork into a stitch file that can be read by an embroidery machine and interpreted as different stitch types. Costs will vary depending on the complexity and size of the design. Designs with fine detail, small text and lots of colour changes require more set-up time.

Acceptable file formats:

Corel Draw *.cdr

Adobe Illustrator *.ai

Adobe Acrobat *.pdf

High resolution jpg, gif, bmp, tiff, or eps files

Vector art is best for most designs, our minimum requirement for artwork is high resolution (300dpi min.) bmp, tiff, gif or jpg, these are best supplied at the size you require the logo to be.

Please note files supplied as Microsoft Word, or Publisher are generally not acceptable, and we may need to redraw these to provide a suitable format.

If you do not have any artwork in an appropriate format, don't worry, our design department can redraw your artwork from hard copy, colour printout, or a hand drawn sketch.

Redraw Fees do Apply

If in doubt please send us a copy of your requirements and we will advise the best way to proceed.

You will be provided with a proof to approve before your order is processed. This will normally be emailed as a digital screenshot or picture; you may also request an embroidered sample so you can check thread colours and stitching quality and a cost may apply for this.

We require vector files as Adobe Illustrator (AI or EPS files) or Corel draw (CDR files.) files if you have them available. These files should have text converted to curves or supplied with fonts.

Please note files supplied as Microsoft Word, or Publisher are not acceptable, and we will need to electronically redraw these to provide a suitable format.

If you do not have the correct artwork, it's not a problem; for a small charge we can convert them to the right format and even supply you a copy for future use.

File formats we accept are:

AI/EPS (Illustrator CS5 or lower)

CDR (vector curves file)

PDF (vector curves file)

High resolution bitmap or JPEG files are also ok for Photographic Designs. The resolution of JPEGs or BMPs should be at least 150 DPI.

You will be provided with a proof to approve before your order is processed. This will normally be emailed as a digital screen shot or picture; you can also visit instore to check colours and quality, or request a full sample (though there is usually a cost associated with this).

A screen must be made for each colour required. First the artwork needs to be separated into the correct parts for each colour and an image of each made on film, if the artwork is not supplied in a suitable format this can be a time-consuming process. These pieces of film are then used to make the final stencil on the screen.

Supplying Artwork, Acceptable file formats are:

AI/EPS (Illustrator CS5 or lower)

CDR (vector curves file)

PDF (vector curves file)

High resolution files such as jpg, gif, bmp, tiff, or eps

Vector art is best for most designs, our minimum requirement for artwork is high resolution (300dpi minimum) bmp, tiff, gif or jpg, these are best supplied at the size you require the logo to be.

Please note files supplied as Microsoft Word, or Publisher are not acceptable and we will need to redraw these to provide a suitable format. Redraw fees do apply.

If you do not have any artwork in an appropriate format, don't worry, as our design department can create your artwork from hard copy, colour printout, or even a hand drawn sketch, and bring it to life for a small charge.

You will be provided with a proof to approve before your order is processed. This will normally be emailed as a digital screen shot or picture; you may also request a printed sample to check colours and quality (though there is usually a cost associated with this).